AFTER-SALES SERVICE

Chuangshu provides customers with a proper product warranty to protect customers from losses caused by product failure or damage caused by the manufacturer, and to ensure the interests of consumers.

Chuangshu has always been proud of the excellent quality of hotel furniture, and Chuangshu products enjoy ≥ 2-year product warranty and lifelong maintenance after-sales service. During the product warranty period, if there is a product quality problem due to product quality, installation and other non-human factors and force majeure, or damage caused by creative delivery, our company will carry out free warranty, maintenance and return to ensure that customers can enjoy the contract furniture with peace of mind.

Maintenance response: During the warranty period, after our company receives the user's maintenance request, the customer service department will make a substantive response within 1 hour, and depending on the specific situation, within one working day, the maintenance technician can be arranged to be on site for maintenance. The professional maintenance team of Chuangshu ensures to provide efficient maintenance services, relieve customers' worries anytime and anywhere, and minimize the negative impact on customers.

Pre-sale invitation, in-sale organization, after-sales appointment of professional and technical personnel, on-site free to provide customers with the ordered product material performance, basic structure, safe operation, daily maintenance, common troubleshooting, emergency handling and other technical training.

During the warranty period of the product, if the damage is caused by the quality of the product or due to our delivery, we can arrange to replace the damaged part or the whole product free of charge. Our professional after-sales service team, so that the replenishment efficiency is extraordinary, customer service maintenance specialists will go to the construction site to follow up, timely understanding of the situation, quickly solve the problem, this service so that customers in the purchase of the product, no worries.

Create's team of professionals can relocate existing office furniture to a new location for a fee, or rearrange the furniture for the client's office.

If your company is planning to expand or relocate, but you don't know how to create the perfect space with the original furniture at the lowest cost. Our team of professionals can advise on how to make the best use of existing furniture without having to purchase new furniture, so as to minimise the cost. This service is not only cost-effective, but also maintains the consistent image and style of your company.

When the customer needs to expand or update, or due to other reasons or needs of the customer, and needs to order accessories or loose goods, Chuangshu can arrange the order for the customer for a fee, and install it for the customer free of charge. This service can eliminate the cost of ordering the whole item, and think about the customer's thoughts, reduce costs and save costs. Chuangshu has a complete spare parts library for customers, even if it is an imported product, Chuangshu customer service staff will arrange it carefully.

With more than 100 different colours and textures of fabrics for customers to choose from, if the chair covers and sofas become old, or if customers want to change the original design, they can simply replace them with new fabrics, which can be as beautiful and pleasing as before, and the old things can be renovated to meet the economic benefits.

Chuangshu can also provide furniture fabric cleaning services, whether it is screen cloth panels, chair cushions and back cushions, general stains, Chuangshu's professional team can clean them properly, so that the furniture ordered by customers is always new.

We hope to understand the needs of our customers, and our opinions or suggestions will enable us to improve our products and services in a targeted manner, and regular visits are an effective channel for customers to express their views and reflect their needs, so that we can respond immediately and make the design of our products and services more in line with customer requirements.

Customer after-sales service hotline: 0757-23875556 Contact: Miss Liu

Working hours: Monday to Friday (9:00 a.m. to 12:00 p.m., 2:00 p.m. to 6:00 p.m.)